Frequently Asked Questions

When will my order be dispatched?
Orders are packed with love and dispatched within 1–3 business days.
How long does shipping take?
All orders arrive within 2–6 business days with Standard Australia Post. Express Post 1-2 business days.
Can I customise a gift?
Yes! just add products to your cart and customise until your heart's content, you can leave a note at checkout that we will include in your order..

What payment methods do you accept?
We accept all major cards, PayPal, Apple Pay, Google Pay, and Klarna (if enabled).
Is my payment secure?
Yes — our checkout is encrypted and completely secure.
Can I use more than one discount code?
Only one code can be applied per order — choose your best offer!
Why was my payment declined?
This can happen if billing details don’t match your card. Try again or use a different payment method.

Do you offer returns or refunds?
We don't offer returns or refund unless the product is faulty.
What if my product is faulty?
Email us at [your email] with your order number and reason — we’ll walk you through what happens next.
Do you offer exchanges?
No, unfortunately we don't offer exchanges.
Can I return a personalised item?
Unfortunately, personalised items are non-refundable unless they arrive damaged.

Can I return an item?
No returns unless faulty.
What if I change my mind after ordering?
If your order hasn’t shipped yet, we can usually make changes or cancel it. Just email us ASAP.
Will my item look exactly like the photo?
All items are handmade, so slight variations may occur — that’s part of their charm!
Do you use sustainable materials?
We try our best! We use eco-conscious packaging and source sustainable materials whenever possible.

Shipping within 3 business days.

We use Eco -Packaging and recycle when possible.

Proudly hand-made in Melbourne, Australia.

Made by real people, not machines.